In the landscape of dining and hospitality, excellence is measured not only by the quality of the service offered but also by the ability to build a solid and lasting relationship with the customer. In Brescia and its province, several prominent businesses have chosen the Come-inn platform to optimize their client management and marketing strategy, achieving concrete and measurable results.
We have gathered the voices of three excellent establishments – Gruppo Santogusto, Agriturismo Corte Aurea, and Mood Desenzano – who testify to how the targeted use of Come-inn has elevated their operational standards and the satisfaction of their guests.
Gruppo Santogusto: Transforming Casual Guests into Loyal Patrons
Gruppo Santogusto is renowned in the Brescia area for the quality of its culinary offerings. Their primary need was to transform occasional customers into habitual and loyal patrons.
“With Come-inn, we have finally brought order to the management of contacts and preferences. It’s not just about collecting data, but using it to offer a truly personalized experience,” states a representative for the Group. “We can now communicate targeted offers or special events knowing exactly who we are talking to. This has strengthened the bond with our clientele, who feel more pampered and recognized.”
The result? A significant increase in recurring bookings and positive feedback that highlights Gruppo Santogusto’s attention to detail.
Agriturismo Corte Aurea: Streamlining the Guest Journey
Nestled in the greenery of Desenzano del Garda, Agriturismo Corte Aurea represents an oasis of peace and quality. For an accommodation facility, the effective management of pre-stay, during-stay, and post-stay communication is essential.
“The aspect we appreciate most is the ease with which we can manage the entire relationship with the guest,” explains the management of Corte Aurea. “Before arrival, we can send useful and personalized information. During the stay, staff can quickly access expressed preferences. But the real added value is the ability to gather direct reviews and constructive feedback immediately after departure.”
Agriturismo Corte Aurea has seen the quality of its online reviews improve notably, transforming every stay into an opportunity for customer loyalty.
Mood Desenzano: A Data-Driven Pioneer in Hospitality
Mood Desenzano, a well-known local venue, was one of the first to adopt Come-inn, recognizing its potential for client management in a dynamic business like theirs.
In a recent interview, the owner emphasized how the platform has become a central tool:
“For a venue like Mood, customer knowledge is everything. Come-inn allows us to have a clear vision of who frequents our venue, not only when they are here but also afterwards. We can manage their data securely and with authorization, creating a communication that goes beyond the simple receipt.”
This approach has allowed Mood Desenzano to launch successful promotional campaigns and consolidate a community of loyal customers, positioning itself as a true pioneer in the strategic use of data to enhance the user experience.
The experiences of Gruppo Santogusto, Agriturismo Corte Aurea, and Mood Desenzano demonstrate that Come-inn is not just software, but a true strategic partner for excellence. By offering tools for smart data management and personalized communication, it enables businesses in Brescia and its province to transform every interaction into an opportunity for loyalty and lasting success. The secret to their success? Putting the customer at the center, with the right technology to do it.